Privacy Policy

🔒 Privacy Policy – Aora Lighter

This Privacy Policy describes how Aora Lighter (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from aoralighter.com (the "Site"), or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, “you” and “your” mean the user of the Services—whether a customer, visitor, or any individual whose information we collect under this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
We will post the revised version on the Site, update the “Last updated” date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect (and have collected over the past 12 months) personal information from several sources, as described below.
In addition to the specific uses listed here, we may use information to communicate with you, improve our Services, comply with legal obligations, enforce our Terms of Service, and protect the rights of our users.

Information We Collect Directly from You

Information you submit through our Services may include:

  • Contact details: name, address, phone number, email.

  • Order information: billing/shipping address, payment confirmation, email, phone number.

  • Account details: username, password, security information.

  • Customer support messages: information you include when contacting us.

Some features may require specific data. If you choose not to provide it, you may be unable to use certain features.

Information We Collect Automatically (Usage Data)

We may automatically collect information about how you interact with our Site using cookies, pixels, and similar technologies.
This includes device and browser type, network connection, IP address, and activity logs.

Information from Third Parties

We may obtain data from:

  • Service providers (e.g., Shopify for hosting and analytics).

  • Payment processors, to handle billing and order fulfillment.

  • Advertising or analytics partners, via cookies and web beacons.

Any data obtained from third parties will be treated under this Policy.

How We Use Your Personal Information

Providing Products & Services

We use your information to:

  • Process payments and fulfill orders.

  • Send order confirmations, shipping updates, and return instructions.

  • Manage your account and preferences.

  • Arrange shipping and handle returns.

Marketing & Advertising

We may send marketing or promotional messages via email, SMS, or postal mail and show you ads based on your interests.
You can opt out of marketing communications at any time.

Security & Fraud Prevention

We use data to detect, investigate, and prevent fraud or malicious activity.
If you register an account, you are responsible for keeping your login credentials secure.

Customer Support & Service Improvement

We process your data to provide support, improve site performance, and enhance your shopping experience.

Cookies

Like most websites, we use cookies to operate and improve the Site, remember preferences, and analyze traffic.
You can manage cookies through your browser settings.
Our Site also recognizes the Global Privacy Control (GPC) signal, and enabling it will act as a valid opt-out for sharing or targeted advertising.

How We Disclose Personal Information

We may share your data:

  • With vendors or partners who help us operate (e.g., payment, fulfillment, analytics).

  • With advertising partners to show relevant offers.

  • When you consent to such disclosure.

  • Within our corporate structure.

  • When required by law or in connection with a business transaction.

We do not sell or disclose sensitive personal information without consent.

User-Generated Content

If you post reviews or comments, this content will be public and visible to others.

Third-Party Links

Our Site may contain links to other websites.
We are not responsible for their privacy practices. Please review their policies before providing personal data.

Children’s Data

Our Services are not intended for children under 16.
We do not knowingly collect their information.
If you believe a minor has submitted data, contact us to remove it.

Security & Data Retention

We take reasonable technical and organizational measures to protect your data, but no system is completely secure.
We retain information as long as necessary to provide services, comply with legal duties, and resolve disputes.

Your Rights

Depending on your country, you may have rights to:

  • Access, correct, or delete your data.

  • Opt out of targeted advertising or data sharing.

  • Restrict processing or withdraw consent.

  • File a complaint with your local data authority.

To exercise these rights, contact us using the details below.

International Users

We may transfer your data outside your country (for example, to Shopify servers).
We rely on Standard Contractual Clauses or other legal mechanisms to protect your information.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Aora Lighter
📧 support@aoralighter.com
🌐 https://www.aoralighter.com

For the purposes of applicable data-protection laws, Aora Lighter is the data controller of your personal information.