Refund Policy
Aoralighter Refund Policy
At Aoralighter, we want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.
📅 Return Period
We offer a 14-day return policy from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
❌ Non-Returnable Items
We do NOT accept returns for:
- Used or damaged items (not due to our error)
- Items without original packaging
- Final sale or discounted items
🔄 Return Process
To request a return:
- Contact us at 📧 support@aoralighter.com
- Provide your order number and reason for return
- Wait for approval before sending the item back
📌 Returns sent without approval may not be accepted.
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
💰 Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection
- If approved, your refund will be processed to your original payment method
📌 Please allow 5–10 business days for the refund to appear.
⚠️ Damaged or Wrong Items
If you receive a defective or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos or videos as proof
We will offer:
- Replacement OR
- Full refund
⏳ Delayed or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us
📦 Order Issues
We are not responsible for:
- Delays caused by shipping carriers
- Customs fees or import taxes
- Incorrect address provided by the customer
📩 Contact Us
For any refund-related questions: